At s5 gcash, your personal data is handled with the same care we put into every game on our platform. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and what rights you have as a Filipino player under the Data Privacy Act of 2012 (Republic Act No. 10173). Please read this carefully before registering your account.
Last Updated: January 2026Six core commitments that define how we handle your personal information
All data transmitted between your device and the s5 gcash platform is protected by TLS 1.3 encryption. Your login credentials, payment details, and personal information are never sent in plain text — ever.
s5 gcash only collects the personal data that is strictly necessary for account operation, KYC compliance, and PAGCOR regulatory requirements. We do not collect data we do not need, and we do not sell your data to third parties.
s5 gcash fully complies with the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations. Our data processing practices are registered with the National Privacy Commission (NPC) as required by law.
Your personal information is never sold, rented, or traded to any third party for marketing or commercial purposes. Data is shared only with regulated service providers who are contractually bound to protect it under the same standards we apply.
As a data subject under RA 10173, you have the right to access, correct, delete, and port your personal data. You can exercise these rights at any time by contacting our Data Protection Officer at the email address listed in this policy.
In the unlikely event of a personal data breach that poses a real risk to your rights and freedoms, s5 gcash will notify affected players and the National Privacy Commission within 72 hours of becoming aware of the breach, as required by Philippine law.
Summary: s5 gcash collects only the personal data needed to operate your account, comply with PAGCOR and Philippine anti-money laundering regulations, and deliver a safe gaming experience. We do not sell your data. You have full rights over your information under the Philippine Data Privacy Act of 2012. If you have questions, contact our Data Protection Officer at [email protected].
1.1 This Privacy Policy describes how s5 gcash ("we," "us," "our," "the Platform") collects, uses, stores, shares, and protects the personal information of individuals ("you," "Player," "User") who access or use the s5 gcash platform at s5gcash.org.
1.2 This Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations (IRR), as well as the guidelines issued by the National Privacy Commission (NPC).
1.3 By registering an account on s5 gcash, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.
1.4 This Policy should be read together with our Terms and Conditions, which govern your use of the s5 gcash Platform.
2.1 For the purposes of the Data Privacy Act of 2012, s5 gcash is the personal information controller in respect of the personal data collected through the Platform.
2.2 s5 gcash has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data privacy laws. The DPO can be contacted at the details provided in Section 15 of this Policy.
Data Protection Officer Contact:
Email: [email protected]
Response Time: Within five (5) business days
Language: English and Filipino accepted
3.1 s5 gcash collects the following categories of personal data:
Note on Sensitive Personal Information: Government-issued ID data and financial account details are classified as sensitive personal information under RA 10173. s5 gcash applies heightened security controls to this category of data and processes it only to the extent required by PAGCOR licensing conditions and Philippine anti-money laundering law.
4.1 s5 gcash collects personal data through the following means:
4.2 s5 gcash does not collect personal data from social media platforms or purchase data from data brokers.
5.1 s5 gcash uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, and login data |
| Age and identity verification (KYC) | Identity, KYC, and facial verification data |
| Processing deposits and withdrawals | Financial and transaction data |
| Anti-money laundering (AML) compliance | Identity, financial, and transaction data |
| PAGCOR regulatory reporting | Identity, gaming, and financial data |
| Fraud detection and prevention | Technical, behavioural, and financial data |
| Responsible gaming monitoring | Gaming, behavioural, and account data |
| Customer support | Identity, contact, and interaction data |
| Platform improvement and analytics | Technical and behavioural data (aggregated/anonymised) |
| Promotional communications (with consent) | Contact and gaming preference data |
5.2 s5 gcash does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law.
6.1 Under the Data Privacy Act of 2012, s5 gcash processes your personal data on the following legal bases:
7.1 s5 gcash does not sell, rent, or trade your personal data to any third party. We share personal data only in the following circumstances:
s5 gcash is required by Philippine law to disclose player data to the following authorities upon lawful request:
s5 gcash engages the following categories of third-party service providers who process personal data on our behalf, under strict data processing agreements:
All service providers are contractually required to process personal data only for the specified purpose, to maintain appropriate security measures, and to comply with RA 10173.
No Data Sales: s5 gcash strictly prohibits the sale or commercial transfer of player personal data to any third party for marketing, advertising, or any other commercial purpose. Any service provider found to have used s5 gcash player data beyond the contracted purpose will have their agreement immediately terminated.
8.1 s5 gcash uses cookies and similar tracking technologies to operate the Platform, remember your preferences, detect fraud, and analyse usage patterns. The following types of cookies are used:
8.2 You can manage non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform.
8.3 s5 gcash does not use third-party advertising cookies or cross-site tracking technologies for behavioural advertising purposes.
9.1 s5 gcash retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods required by Philippine law:
9.2 After the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.
9.3 Where a legal dispute, regulatory investigation, or law enforcement request is ongoing, s5 gcash may retain relevant data beyond the standard retention period until the matter is resolved.
10.1 s5 gcash implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
10.2 While s5 gcash takes all reasonable steps to protect your data, no internet transmission or electronic storage system is 100% secure. You are responsible for keeping your account login credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.
11.1 Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by s5 gcash:
11.2 To exercise any of these rights, submit a written request to our Data Protection Officer at [email protected]. We will respond within ten (10) business days of receiving a valid request. We may require identity verification before processing your request.
11.3 If you believe s5 gcash has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
12.1 The s5 gcash Platform is strictly for individuals aged 21 years and above. s5 gcash does not knowingly collect personal data from persons under 21 years of age.
12.2 If s5 gcash discovers that personal data has been collected from a person under 21, the associated account will be immediately suspended, the data will be deleted, and the matter may be referred to the relevant Philippine authorities.
12.3 If you are a parent or guardian and believe that your child has registered on s5 gcash, please contact us immediately at [email protected] so we can take prompt action.
13.1 Some of s5 gcash's service providers (such as cloud infrastructure and game software providers) may be located outside the Philippines. Where personal data is transferred to a country outside the Philippines, s5 gcash ensures that appropriate safeguards are in place, including:
13.2 s5 gcash does not transfer personal data to jurisdictions that do not provide adequate data protection safeguards without implementing the contractual protections described above.
14.1 s5 gcash may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. The date of the most recent revision is shown at the top of this page.
14.2 Where changes are material, s5 gcash will notify registered Players by email or by a prominent notice on the Platform at least fourteen (14) days before the changes take effect.
14.3 Your continued use of the Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you must cease using the Platform and may request account closure by contacting support.
15.1 For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact:
Data Protection Officer — s5 gcash
Email: [email protected]
General Support: [email protected]
Response Time: Within five (5) business days for DPO enquiries
Languages: English and Filipino
15.2 If you are not satisfied with our response to your privacy concern, you may file a complaint with the National Privacy Commission of the Philippines.
15.3 For responsible gaming concerns, account restrictions, or self-exclusion requests, please contact [email protected] and mark your message as urgent. You may also visit our Responsible Gaming page for more information on the tools available to you.
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